1. Introduction
This Privacy Policy explains how Cena Labs collects, uses, stores, and protects personal information.
By using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Information you provide
We may collect:
• Name; • Email address; • Account credentials; • User-generated content; • Uploaded files; • Messages and prompts; • Payment information handled by payment processors.
Automatically collected information
We may collect:
• IP address; • Device information; • Browser type; • Operating system; • Usage analytics; • Crash reports; • Cookies and identifiers.
AI interaction data
We may process prompts, conversations, and interactions to:
• Provide AI responses; • Improve system performance; • Detect abuse; • Maintain safety.
3. How We Use Information
We may use information to:
- Provide and maintain the Services;
- Authenticate accounts;
- Improve functionality;
- Personalize experiences;
- Process payments;
- Respond to support requests;
- Monitor security;
- Prevent fraud and abuse;
- Train or improve AI systems where permitted by law;
- Comply with legal obligations.
4. Legal Bases for Processing
Where required by applicable law, we process personal data based on:
• Consent; • Contractual necessity; • Legitimate interests; • Legal obligations.
5. Sharing of Information
We may share information with:
- Service providers;
- Hosting providers;
- Payment processors;
- Analytics providers;
- Security and fraud prevention vendors;
- Legal authorities when required.
We do not sell personal information in the traditional sense.
6. Data Retention
We retain information only as long as reasonably necessary to:
• Provide Services; • Meet legal obligations; • Resolve disputes; • Enforce agreements.
Retention periods may vary depending on the nature of the data.
7. Security
We implement commercially reasonable safeguards to protect information.
However, no online system is completely secure.
You acknowledge that transmission of data over the internet carries inherent risks.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
• Access personal information; • Correct inaccurate information; • Delete information; • Restrict processing; • Object to processing; • Request portability; • Withdraw consent.
Requests may be submitted to support@cenalabs.com.
9. Children’s Privacy
The Services are not directed toward children under 13.
We do not knowingly collect personal information from children under 13.
If we become aware of such collection, we will take steps to delete the information.
10. International Transfers
Your information may be processed in jurisdictions outside your country of residence.
By using the Services, you consent to such transfers where legally permitted.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Maintain sessions; • Remember preferences; • Analyze traffic; • Improve performance; • Enhance security.
Additional details are available in our Cookie Policy.
12. Third-Party Services
Third-party providers may independently collect information subject to their own privacy policies.
We are not responsible for third-party practices.
13. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions become effective upon posting.
14. Contact Information
For privacy-related inquiries:
• Email: info@cenalabs.com • Support: support@cenalabs.com